Public Health’s Client Service Standards

Public Health Sudbury & Districts (Public Health) recognizes the importance of providing quality services to communities, clients, and partners.

Our Client Service Standards reflect our commitment to deliver a high level of performance under normal circumstances where our expected resources are available. Special circumstances where regular service standards would not apply include, for example, holidays, natural disasters, or emergencies.

In alignment with our core values, we pledge to demonstrate humility, trust, and respect in our actions.

Our commitment to YOU

1. Public Health provides responsive and timely service.

Clients can expect:

2. Public Health provides accessible programs and services.

Clients can expect:

3. Public Health provides inclusive and culturally safe programs and services.

Clients can expect:

4. Public Health delivers evidence-informed practice.

Clients can expect:

5. Public Health provides accountable services.

Clients can expect:

We want to hear from you!

Public Health Sudbury & Districts is committed to providing quality programs and services to the public. If you would like to provide feedback, please take a few minutes to complete this survey (via Survey Monkey). Your feedback is valuable.


This item was last modified on May 29, 2025